🔄 Refund & Return Policy

Transparent, Fair & Customer-Focused Protection

❤️ Our Commitment to You

At puppyrescue.shop, we are dedicated to providing healthy, happy Dachshund puppies and a smooth, trustworthy adoption experience.

Because adopting a puppy is a long-term commitment, we encourage all families to make thoughtful, informed decisions before proceeding.

This Refund & Return Policy is designed to protect both our customers and the well-being of our puppies while maintaining full transparency and trust.

🐾 Understanding Puppy Adoption

Unlike standard retail products, puppies are living companions, and their care, health, and emotional well-being are our top priorities.

For this reason, our refund and return policies are carefully structured to ensure:

• The health and safety of each puppy

• A fair and transparent process for customers

• Protection against unethical or impulsive returns

💲 Adoption Fees & Deposits

📌 Non-Refundable Deposit

• A deposit may be required to reserve a puppy

• Deposits are non-refundable but may be transferable (see below)

📌 Full Payment

• Once full payment is completed, the puppy is considered reserved exclusively for you

🔁 Refund Policy

✅ Eligible Refund Situations

You may be eligible for a partial or full refund under the following conditions:

• 🩺 Verified Health Issue:
  If a licensed veterinarian confirms a serious health condition within 48 hours of delivery, and documentation is provided

• ❌ Unavailability of Puppy:
  If, for any reason, we are unable to deliver the puppy you reserved

⚠️ Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after reservation

• Personal or family circumstances

• Allergies or compatibility issues

• Housing restrictions

• Failure to provide proper care

We strongly recommend reviewing all details carefully before completing your adoption.

🔄 Return Policy

🐾 Return Conditions

We understand that unexpected situations can occur.

If you are unable to keep your puppy:

• You may contact us to discuss safe return options

• Returns must prioritize the puppy’s safety and well-being

• Any return request is handled case-by-case

⚠️ Important:

• Shipping or transportation costs are the responsibility of the customer

• Returns do not guarantee a refund unless approved under our health policy

🔁 Exchange Option

In certain approved cases, we may offer:

• 🔄 Puppy exchange (subject to availability)

• 💳 Store credit for future adoption

🚚 Delivery & Transportation Policy

• All deliveries are handled with care and professionalism

• Once the puppy is safely delivered and accepted, responsibility transfers to the new owner

🛡️ Health Guarantee Protection

Every puppy from puppyrescue.shop includes:

• 🩺 Veterinary health check before delivery

• 💉 Up-to-date vaccinations & deworming

• 📄 Health records provided

This ensures you receive a healthy and well-prepared puppy.

🐾 Puppy Trust Badges (Recommended Display)

• 🩺 Vet Checked & Health Guaranteed

• 🧬 Verified Breed Authenticity

• 🔒 Secure & Safe Transactions

• 🚚 Safe Delivery Assurance

• 📄 Transparent Policies & Documentation

• ⭐ Trusted by Families Nationwide

📊 Why Our Policy Builds Trust

📞 Need Assistance?

We’re here to help you every step of the way.

📧 Email: support@puppyrescue.shop
🌐 Website: puppyrescue.shop

Our team is committed to ensuring a safe, transparent, and positive experience for every customer.

❤️ Our Promise to You

At puppyrescue.shop, we believe in honesty, responsibility, and care.

Our policies are designed not just to protect transactions—but to ensure every puppy finds a safe, loving, and permanent home.

🐾 Adopt with Confidence – Your Trusted Puppy Adoption Partner